Our Commitment to Care

Patient Satisfaction Matters to Us

Welcome to Reading Hospital. We are passionate about a caring connection with you. Your

care team is working together to:

• Help you feel safe and cared for
• Listen and respond to your needs
• Help you learn how best to manage your
• Health problems
• Help you find hope in your struggles

We Care About Your Care

Our goal is to provide the best quality healthcare. So we want feedback from patients like you:

• How’s your stay going?
• Are your needs being met?
• Are your doctors and nurses listening and responding to your questions and requests?

If you have questions or concerns about the care you or your family member received, please

speak with your nurse or nursing supervisor. If you feel that your concern wasn’t resolved,

please contact our Patient Advocates at 484-628-8663.

Regardless of whether you have used the hospital’s grievance process, you can file a

compliant/grievance with:

Pennsylvania Department of Health
Room 526, Health and Welfare Bldg.
625 Forster St.
Harrisburg, PA 17120

Office of Quality and Patient Safety

The Joint Commission

One Renaissance Blvd.

Oakbrook Terrace, IL 60181

File a report online

We Value Your Feedback

Once you leave our care, we will continue to seek your feedback through the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. It is used to measure and report patient satisfaction. It’s made up of simple questions on key topics, such as:

• Doctor and nurse communication
• Medication and discharge information
• Staff responsiveness
• Overall quality of the hospital

If you’re selected to receive this survey, please take the time to complete it. The results will

help us know what we’re doing right and where we can improve.